For some companies, the job is finished when the customer pays. After they sell you the product, you never hear from them again. At Egood Partition, we think in a completely different way. For us, the day your new operable wall is installed is the first day of our long relationship with you. We believe that a great product needs great service to support it. This is very important to us. We know that our customers, especially in places like the Middle East, care a lot about trust and brand reputation. A good warranty and helpful service are not extra options. They are a core part of the Egood promise.
We make a very clear promise to every customer. It starts with our warranty. We give you a 3 to 5-year warranty on our movable partition products. This is a full and honest warranty. It is not a tricky warranty with a lot of fine print and exceptions. It is a simple promise. It covers all the important parts of your system. It covers the overhead track that holds the wall. It covers the rollers that make it move. It covers the structure of the panels. And it covers the mechanical seals that block sound. If any of these parts has a problem because of a quality issue from our factory, we will fix it or replace it for free.
A warranty promise is only good if the company is there to help you. That is why we have a great customer service team. We make it easy for you to contact us. You can use our 24-hour online support on our website. You can send us an email. Or you can call our special customer service phone number. When you contact us, a real person will help you. Our team members are experts. They know everything about our movable wall systems. If you have a simple question about how to use the wall, they can help. If you have a technical problem, they will work to find a solution for you very quickly.
We also know that you need to feel secure about the future. What happens in 10 years if a small part wears out? Because we are the factory that makes the products, we keep a large stock of all the spare parts. We have parts for every model of acoustic operable wall we have ever made. This means that even many years from now, if you need a new wheel or a new rubber seal, you can just contact us. We can ship the correct part to you quickly. You will never have to worry that your flexible wall solution will become useless because you cannot find a small part for it.
When you choose Egood, you are choosing a partner. You are choosing a company that will be there to support you for many years. Our strong warranty and our fast, friendly service are our promise to you. They are our way of making sure you always feel good about your investment.
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