For some companies, the job is done after you pay. For us, that's when our real relationship with you begins. A great product needs great support. We know this is very important for all our customers, especially in the Middle East where brand trust means everything.
We make a clear promise to support you.
Every Egood operable wall comes with a full one-year warranty. This is a simple, honest promise. It covers all the important parts, like the track, the wheels, and the panels. If there is any problem from our factory during this first year, we will fix it. We will send you the parts and the help you need, for free.
If you have a question or a problem, it's easy to reach us. You can contact our 24/7 online support. We will try to give you an answer in 15 minutes. We will give you a clear plan to solve the problem within 24 hours.
What happens after the warranty is over? Don't worry. We are the factory, so we keep all the spare parts for every acoustic movable wall we've ever made. Even in 10 or 15 years, if you need a new part, you can just call us. We can send it to you.
Choosing Egood means you are choosing a partner who will be there for you.